These Terms and Conditions apply to Marbleus.net, which is owned and operated by Marble Us Counters Inc.
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly. By accessing, browsing, and using our (mobile) website, requesting estimates and quotes and/or signing a contract of work, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement and our limited warranty).
Before receiving an estimate it is recommended that the customer narrow down options based on cabinets, tile and/or other items that may affect the final decision. Before we can start the scheduling process, all details must be confirmed, including but not limited to product, color, edge style(s), sink option(s) and backsplash option(s) and payments must be paid in full based on the final selected details. Actual slabs will be tagged and approved for the project before scheduling.
Estimates are based on the drawing provided by either the customer or the contractor. Prices are subject to change to our measurements and templates. The price received regarding install services includes one trip for templating and one trip for installation. Additional trips can be completed at an additional charge of $125.00 for each additional trip, scheduled on a day that best meets our schedule demands.
Template: All details must be confirmed before scheduling a template. Customers must be on-site at the time of the template to confirm all information in writing. All items purchased outside of Marble Us Counters, Inc., including but not limited to sinks, free-standing range, slide-in range, downdraft and/or cooktops must be on-site at the time of template. Apron front/farm sinks must be installed before our template visit, unless the sink manufacturer suggests otherwise. All cabinets receiving countertops must be permanently installed, set, level and properly secured to the wall and/or floor and no adjustments are to be made after the completion of a template. Marble Us Counters, Inc. will not level or adjust cabinets unless they are made by Marble Us Counters. Marble Us Counters, Inc. HIGHLY recommends that NO ADJUSTMENTS be made after the completion of a template. If cabinets are adjusted after the completion of a template, a secondary template must be completed at an additional charge of $150.00.
Marble Us Counters, Inc.'s success rate is highest if we can template on bare cabinetry (no existing countertops). If your project is an existing kitchen or remodel and your existing countertops cannot be removed before your scheduled template, the countertops must be cleared and no fixtures, dishes, décor, etc. are to be left of the existing countertop. By choosing to template over an existing countertop, you are acknowledging that you understand the possibility for unnecessary gapping and acknowledge that Marbleus Counters, Inc. cannot be held responsible for said possible gapping.
Tear out and disposal services are available at an extra service charge. Should the customer choose to hire Marble Us Counters, Inc. to complete a tear out service, Marble Us Counters, Inc. cannot be held responsible for any patchwork that may be required after the tear out of your old countertop, including but not limited to wallpaper, tile, spackle, trim, mirrors, etc. Marble Us Counters, Inc. cannot accept any responsibility for the integrity of the cabinets or any knee walls after the removal of the old countertops. Should Marble Us Counters, Inc. determine that there is an issue with your cabinets, the determination, if possible, will be made at the time of template and Marble Us Counters, Inc. reserves the right to reschedule your template and/or installation until proper adjustments have been made.
Fabrication will not begin until all information has been confirmed in writing with the customer, including but not limited to layout confirmation, sink information, all cut-out information, edge profiles, etc. There is a 24 hour grace period between template and fabrication that allows for any changes in the confirmed details without having to reschedule your installation date. Signed template dimensions will be placed on your slab by our fabrication team who will determine the best placement. Some granite has variations and movement. An appointment to view slabs before the template date is highly recommended. Marble Us Counters, Inc. suggests that the customer select their slabs, and complete a layout on any directional stones (stones with movement). All layouts are required to be completed the next business day after the template. This allows the customer to choose the quadrant of the stone and to discuss seam placement with our fabrication team. This layout process can also be completed via email. If the homeowner chooses to waive the right to a layout, the homeowner, therefore, accepts the direction and color of the stone as well as the seam placement, as is. All seams are completed within stone industry standards. A copy of these standards are available in the Homeowner's Guide to Countertop Installation which can be found at http://www.marble-institute.com/consumers/index.cfm
Installation dates are scheduled 3-7 business days after the completion of your template, depending on selections, inventory and availability of material(s). The customer must be on-site at the time of installation and available to complete the Certification of Completion. Cabinets must be ready to accept the countertop installation. All plumbing must be disconnected before the delivery of the countertops. All faucets and other accessories requiring a hole to be drilled into the countertop must be on-site at the time of installation. Our installation crew will attach an under-mount sink and/or test fit your drop-in sink and/or cooktop stove. Marble Us Counters, Inc. does not install drop-in sinks. This is the responsibility of the individual that is reconnecting your plumbing. Marble Us Counters, Inc does not install your cooktop stove.
This is the responsibility of the customer or their contractor. Marble Us Counters, Inc is not responsible for moving any major appliance(s). If appliance(s) cannot be moved before the installation date, a seam can be/will be added for installation purposes OR you have the option to sign the waiver on our Certificate of Completion agreeing that Marble Us Counters, Inc. cannot be held responsible for any damages caused by moving any appliances.
We accept major credit cards, personal checks and cash.
All payments for materials and services must be paid in full before scheduling. A 50% deposit is required to schedule - 50% Balance is due upon installation. Should pricing increase after the completion of a template, the balance must be paid in full within 24 hours and before fabrication begins. Should the new balance not be paid within the 24 hour grace period, Marble Us Counters, Inc. reserves the right to reschedule your installation date. Should there be a decrease in cost after the completion of a template, a refund will be mailed to you within 7 days after the completion of the installation.
Marble Us Counters, Inc. does not offer electrical work. We ask that you DO NOT schedule any other trades such as plumbing, electrical work, floor preparation, etc on the same day as Marble Us Counters, Inc. is scheduled to be in your home. Should there be other trades scheduled at the same time as our services, we reserve the right to reschedule your installation.
Marble Us Counters, Inc. does not mount or recommend mounting a dishwasher to the countertops. If a dishwasher is not mounted to the cabinetry we recommend using a dishwasher mounting bracket, which can be supplied at an additional and minimal charge. If the countertops are not correct, we need to be notified immediately (within 72 hours). We will not be responsible for any work that is done after the countertops are installed, including but not limited to tile, plumbing, painting, wallpaper, etc.